Frequently Asked Questions
How do I get to Bolontiku Hotel?
Bolontiku Hotel is located in the heart of the Mayan world, on the shores of Lake Petén Itzá, Guatemala. Most guests arrive via Mundo Maya International Airport (FRS), just a 20-minute drive from the lake. From there, we will take you by boat to the hotel, a serene 15-minute ride across the water.
If you’re driving, secure parking is available at the hotel. Please contact us prior to your arrival for detailed directions.
For more detailed travel options, including flights and transfers, visit our How to Get Here page or contact us directly to help plan your journey.
Do I need a visa to travel to Guatemala?
Visa requirements depend on your nationality. Citizens from many countries, including the U.S., Canada, and most European nations, do not need a visa for stays of up to 90 days. However, a valid passport with at least six months of validity is required. We recommend checking with your local Guatemalan consulate or embassy for specific entry requirements.
What’s the weather like?
The Petén region has a tropical climate, with warm temperatures year-round ranging from 24°C to 34°C (75°F to 93°F). The dry season runs from November to April, offering plenty of sunshine, while the green season from May to October brings occasional rain that enhances the lush surroundings.
What should I pack?
Pack lightweight, breathable clothing for warm weather, along with comfortable walking shoes for exploring the surrounding nature and Mayan ruins. Sunscreen, sunglasses, and a hat are a must for sunny days, while insect repellent is helpful for evenings. Don’t forget your swimsuit to enjoy our pool or take a dip in Lake Petén Itzá!
What kind of activities can I do there?
Bolontiku Hotel is your launch-point to adventure and relaxation! Visit nearby Mayan ruins such as Tikal, Yaxhá, or El Mirador for a glimpse into ancient history. Explore the lake by kayak or boat. For a more relaxed day, enjoy spa treatments, or simply lounge by the pool and take in the breathtaking lake views.
How does Bolontiku's guest experience compare to other luxury resorts near Tikal?
Bolontiku is a sanctuary of quiet luxury designed for the discerning traveler who seeks to disappear into the landscape rather than merely visit it. As a member of the Cayuga Collection, a Small Luxury Hotels of the World (SLH) member and mentioned in the Michelin Hotel Guide, we offer an intimate, 15-suite environment that stands in stark contrast to the region’s larger resorts.
While other properties focus on scale, we prioritize low-density exclusivity, where the lakefront architecture serves as a modern bridge to deep Mayan heritage. It is the sophisticated choice for those who value privacy and a profound sense of place.
Hotel-Related Questions
What time is check-in / check-out?
Check-in is at 3:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out can be arranged, subject to availability.
What is your cancellation policy?
High Season
- Full payment is due 60 days before arrival.
- Cancellations before the payment deadline are free of charge.
- Cancellations 60–31 days before arrival are non-refundable. In case of a documented medical or emergency situation, a 6-month hotel credit may be offered, subject to management approval.
- Cancellations or changes 30 days or less before arrival are non-refundable.
Wildlife Season
- Full payment is due 30 days before arrival.
- Cancellations before the payment deadline are free of charge.
- Cancellations or changes 30 days or less before arrival are non-refundable.
Holiday Season
- A 25% non-refundable deposit is required at confirmation.
- The remaining balance is due 90 days before arrival.
- Cancellations before the 90-day payment deadline forfeit the deposit.
- Once the remaining balance is paid, cancellations or changes are non-refundable.
- Hotel credits cannot be used for Holiday Season bookings, and Holiday Season cancellations do not qualify for hotel credit.
All reservations must be prepaid based on the season:
15 days prior to arrival date in Wildlife Season
30 days prior in High Season
60 days prior in Holiday Season
Cancellations after payment:
Cancellations made between 60 and 15 days before arrival will receive a credit valid for 6 months at the hotel.
Cancellations made less than 14 days prior to arrival will be penalized.
Is this hotel all-inclusive?
Bolontiku Hotel is not an all-inclusive hotel. Room rates include a complimentary à la carte breakfast, but should guests stay in for lunch, dinner, or drinks, all food and beverages consumed will be charged at checkout. Our on-site restaurant serves a wide variety of à la carte options featuring local and international cuisine. For a more personalized stay, we can arrange meal packages or customized dining experiences upon request.
Is this a family-friendly hotel?
While we welcome guests of all ages, Bolontiku Hotel is designed for those seeking peace, relaxation, and a deep connection with nature. Families are welcome to stay, but please note that our serene environment may be better suited for older children and adults.
Is the hotel suitable for a honeymoon or romantic getaway?
Absolutely! Bolontiku Hotel is an ideal destination for couples looking for a serene and romantic escape. With stunning lake views, private accommodations, and intimate experiences, it’s perfect for honeymoons or special anniversaries.
Do you allow pets in the hotel?
Unfortunately, pets are not allowed to ensure the comfort of all our guests and to protect the natural surroundings.
How early should I book?
We recommend booking at least 2 to 3 months in advance, especially during the high season (November to April) or holiday periods, as our rooms are in high demand.
How long should I stay?
We recommend staying 3 to 4 nights to fully experience the wonders of Petén. This allows enough time to explore the Mayan ruins, enjoy the lake, and relax at the hotel. Many guests extend their stay to fully unwind in our tranquil paradise.
How does Bolontiku integrate sustainability with 5-star comfort and modern amenities?
We operate under the philosophy of “Luxury Rewilded,” where rigorous ecological stewardship meets refined comfort. As part of the SLH Considerate Collection, Bolontiku is built with organic materials and stone that naturally blend with the Petén canopy.
Guests do not sacrifice modern comforts for sustainability; our suites feature lake-view jacuzzis, rainfall showers, and high-speed fiber-optic Wi-Fi, all while maintaining a carbon-neutral footprint. Your stay directly supports the preservation of Lake Petén Itzá and the local San Andres community.
Does Bolontiku offer authentic Mayan wellness experiences on-site?
Beyond traditional relaxation, we offer a deep connection to Mayan spiritual resonance. Our on-site private Temazcal lodge hosts authentic ancestral purification ceremonies guided by local practitioners. This is not a standard spa treatment but a profound ritual of rebirth and reflection, set against the quiet ripples of the lake.
Combined with our locally-sourced, slow-food gastronomy, Bolontiku provides a holistic wellness circuit that honors the nine deities of the underworld (Bolontiku) for which we are named.
General Questions
How can I get to the town of Flores?
Flores is easily accessible via a 15–20 minute boat ride or a 40-minute drive from the hotel. We can arrange transportation to ensure a seamless trip.
Is there air conditioning in the rooms?
Yes, all our rooms feature air conditioning to ensure a comfortable stay in the tropical climate.
I have special dietary requirements. Can you accommodate my needs?
Absolutely! Our restaurant can accommodate various dietary needs, including vegetarian, vegan, gluten-free, or allergy-friendly options. Please inform us in advance to ensure your preferences are met.
What animals can I see? How close will I be to the wildlife?
The Petén region is home to incredible wildlife! Guests often spot monkeys, foxes, colorful birds, and butterflies near the hotel. Guided tours can bring you closer to other species in their natural habitat.
Is the lake safe for swimming?
Yes, Lake Petén Itzá is safe for swimming. Its calm, clear waters provide a refreshing and enjoyable experience.
Are there other dining options in the area?
Yes, you can find additional dining options in Flores, about 20 minutes away by boat or 40 minutes by car. We can assist with recommendations and transportation arrangements.
How do I pay, and do I need local currency?
We accept major credit cards (Visa, Mastercard, and American Express). While payments in Guatemalan Quetzales are standard, U.S. Dollars are also widely accepted in the region.
What are the options for private arrival and high-touch expeditions to the Mayan ruins?
We specialize in logistical seamlessness for our guests. Arrival at Bolontiku is a curated experience, typically beginning with a private water transfer from Flores, ensuring a scenic and frictionless entry to the jungle. For archaeological exploration, we coordinate expert-led, private expeditions to Tikal and Yaxhá. For the ultimate expedition, we arrange private helicopter charters directly from our grounds to the remote site of El Mirador, bypassing the multi-day trek and providing an effortless, birds-eye view of the cradle of Mayan civilization.